Workforce Wednesdays: Carmen Peña



Carmen learned about the Partners in Career and Workforce Development (PCWD) program from a flyer while she was unemployed and decided to apply. For Carmen, this was the first step in a long journey of personal and professional growth.

To get started on her career path, Carmen enrolled in PCWD. Soon after graduating she was hired by Brigham and Women’s Faulkner Hospital (BWFH). She quickly took advantage of the hospital’s other workforce development offerings, taking pre-college preparatory courses and participating in the Partners Online College Preparation Program (OCPP).

In addition to her professional accomplishments, Carmen fulfilled a long-time personal goal of becoming a U.S. citizen in 2013. She was able to achieve this goal by participating in the free, onsite U.S. Citizenship Program at BWFH. Carmen is focusing on her short-term goal of completing the next phases of her education and registering for classes toward an associate degree in business at Roxbury Community College. Her long-term goal is to obtain her bachelor’s degree in business and continue her career growth.

“My involvement in these programs has been driven by my simple desire to achieve professional growth,” said Carmen, a mother of three young boys who believes she is setting an example for her children, including her two teenaged stepdaughters. “I feel that I owe it to myself and my family. I want them to see what can happen when you set goals and seize opportunities – you can achieve anything.”

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Tags: creating jobs

Boston Hospitals Make Top 10 in U.S. News & World Report

Boston is again home to two of the nation’s top hospitals, according to the 2014-2015 U.S. News & World Report Best Hospitals list. Massachusetts General Hospital (MGH) ranked second on the Honor Roll and Brigham and Women’s Hospital (BWH), ninth. Boston is also the only city with two hospitals in the top 10 list; 2014 marks the eighth consecutive year that Partners HealthCare’s founding members have held that honor.

U.S. News recognized several other Partners hospitals for their excellence in specialty care. McLean Hospital was ranked fourth in the nation for psychiatry, and Spaulding Rehabilitation Hospital came in at sixth for rehabilitation. MGH and BWH both appeared among the top hospitals in the country for a range of specialties, as well.

At the regional level, MGH and BWH were ranked first and second in the Boston area, respectively. Newton-Wellesley Hospital was also in the top 10 at number nine in the Boston area, commended for its services in diabetes and endocrinology, geriatrics, orthopedics and urology. And North Shore Medical Center ranked number 13 on the Boston list, also noted for its distinction in geriatric care.

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Tags: uniform high quality

Different Perspectives on Health Care

There has been a lot of conversation over the past few weeks about the agreement we reached with the Massachusetts Attorney General to acquire South Shore Hospital, Hallmark Health and Harbor Medical Associates. While a few of our competitors claim that these new affiliations would give Partners HealthCare too great a share in the marketplace, recent media articles have pointed out that the situation is much more nuanced.

A column in The Boston Globe cites analysts who say that in order to adapt to the Affordable Care Act and other health care regulations, hospitals’ “future largely depends on becoming larger.”

Big isn’t always bad – with greater scale comes greater efficiency.

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Tags: affordability, coordinated care

Why Our Partnerships Will Benefit Patients

Massachusetts Attorney General Martha Coakley has filed an agreement in Suffolk Superior Court that would allow us to move forward on partnerships with South Shore Hospital, Hallmark Health and Harbor Medical Associates. Our vision offers substantive benefits for patients in these communities.

At Partners HealthCare, we want to expand access to affordable, coordinated health care, closer to the homes of our patients and their families. The agreement we’ve reached with the Attorney General helps us achieve this vision:

  • Coordinated: Creating strong clinical and financial ties between primary care physicians, community hospitals and our system is key to coordinating services across the continuum of care for our patients, which is why we’ve pursued these new affiliations.
  • Affordable: Caring for entire populations of patients further allows us to invest in the services they need to make the best decisions about their care. We’re doing this through population health management, a framework that helps us adhere to state and federal health care reforms.
  • Closer: We made a commitment to work with South Shore Hospital, Hallmark Health and Harbor Medical Associates to deliver the best possible care to patients and their families in their communities.

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Tags: affordability, coordinated care

Workforce Wednesdays: Jennifer Tejeda



During the summer of her senior year at Madison Park Technical Vocational High School in Roxbury, Jen participated in the Youth Summer Internship Program offered through Brigham and Women’s Hospital’s Workforce Development office. Every summer, approximately 100 high school students participate in this program that introduces them to the world of work and the vast careers in the health care industry.

“My experience was so rewarding because I was able to witness the inner workings of the hospital environment and discover that there are so many non-clinical departments that function together and play an important role in keeping the hospital running safely and efficiently,” said Jen. “I enjoyed it so much that I requested to come back and work as a college intern, and I was so fortunate to be invited back the past three summers.”

In her role as a college intern, Jen worked with the students who participated in the Youth Summer Internship Program and helped them with everything they needed to be successful. She also acted as a mentor and supported the students through the college application process.

Jen was the first person in her family born in the U.S., and she will be the first person in her family to receive a college degree, from Clark University. At Clark, Jen is a psychology major with a concentration in health care and culture. Her ultimate educational goal is to obtain a master’s degree in public health.

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Tags: creating jobs

Workforce Wednesdays: Laphen Walrond



Laphen discovered the Partners in Career and Workforce Development program (PCWD) after moving to Boston from Jamaica. She was accepted into the program – which includes training in customer service skills, basic medical terminology, organizational skills, money management and other topics – and secured an administrative assistant position at Brigham and Women’s Hospital.

“PCWD has paved the way for my career,” she said. “It was a great opportunity to learn more about my weaknesses and strengths.”

These days, Laphen has a packed schedule. She is currently working as a Senior Administrative Assistant in the Care Coordination Department of Brigham and Women’s Hospital. When she’s not managing the calendars for care coordinators and assisting both the nursing director and director of social work, she’s working to achieve her bachelor’s degree through an online program and raising three daughters.

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Tags: creating jobs

Supporting Summer Jobs

MLK Scholars

A summer job can be life-changing for a teen. It can address some of the social factors that ultimately determine the health of our young people and set them on a path to educational success and economic independence. For instance, research tells us that students who work in summer jobs are significantly more likely to graduate from high school and enroll in college than those who don’t have a summer job.

Like Mayor Walsh, we believe that the young people in our communities should have summer job opportunities. That’s why each year we help to ensure that 450 teenagers have summer jobs at our hospitals.

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Tags: creating jobs

Boston Globe Calls Partnership “Healthy for Massachusetts”

At Partners HealthCare, we’re working to bring high-quality, affordable health care closer to the communities we serve. A recent agreement in principle that we reached with the Massachusetts Attorney General’s Office marked a significant step forward in achieving that goal. The agreement allows us to move forward with new partnerships with South Shore Hospital, Hallmark Health and Harbor Medical Associates, which will help expand access to affordable care into these hospital communities.

Local media—including the editorial pages of The Boston Herald, Boston Business Journal and The Patriot Ledger—support the decision. In an editorial earlier this week, The Boston Globe called the agreement “healthy for Massachusetts” and noted its potential to positively impact patients and the Commonwealth’s health care market.

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Tags: affordability, coordinated care

Workforce Wednesdays: Patricia Fuller-Murray



Patricia is a Certified Unit Coordinator at Brigham and Women’s Hospital, where she has worked for 15 years. In 2008, she was working and taking care of her family, but she always thought about going back to school. She learned about the School at Work (SAW) program, which teaches college-preparatory math and reading/writing, communication skills, teamwork and conflict resolution, through the hospital’s Workforce Development office. Patricia enrolled in SAW and participated in the Online College Preparation Program (OCPP), completing courses in online readiness, study skills and medical terminology.

In May 2013, Patricia earned her bachelor’s degree in Health Care Management/Administration from Fisher College. “The SAW program got me on my feet and taught me that I can do anything,” said Patricia. “It gave me the courage to pursue my bachelor’s degree. Graduating from college is something that I wanted to do when I was younger, but I always put my family first. Now that I have accomplished this goal, I am so proud of myself, and my family and friends are also very proud of me.”

With her degree in hand, Patricia is interested in pursuing a career in health care management administration. In the future, she hopes to obtain her master’s degree.

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Tags: creating jobs

Supporting and Accelerating Innovation at Community Health Centers in Massachusetts

Partnership for Community Health Round 2 Grants at Fenway Community Health Center

Yesterday we awarded the second round of grants to health centers across the state as part of the Partnership for Community Health. Together with the Massachusetts League of Community Health Centers and Neighborhood Health Plan, Partners HealthCare is distributing $6 million to 35 community health centers in this round to support excellence and innovation in patient care and the adoption of new technologies.

Building upon grants awarded in the first round, the Partnership has now awarded more than $10 million to Massachusetts health centers in just two years.

In this round, 14 grants will be distributed among the 35 community health centers to support a range of individual and collaborative projects.

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Tags: community, industry interactions, technology

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